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www.zuoli.homes

Privacy Policy

Effective Date: [Insert date]

At Zuoli (“we, ” “our, ” “us”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and platform.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with us, we may collect:  

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  • Full name

  • Email address

  • Phone number

  • Project-related preferences (budget, style, location)

  • Home address (for site visits or project execution)

b. Usage Data

We may collect non-personal data such as:  

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  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on site

  • Referral sources and general location data

c. Cookies

We use cookies and similar tracking tools to enhance user experience and understand how our site is used. You may disable cookies in your browser settings, but certain features may not function properly.

3. How We Share Your Information

We may share your data with:  

 

  • Trusted third parties involved in your renovation (e.g. contractors, designers, suppliers)

  • Our vetted project managers and quality inspectors

  • Service providers who help us operate the website or deliver services (e.g. hosting, CRM, analytics)

  • Legal or regulatory authorities if required by law or in the interest of protecting users or our platform  

 

We do not sell, rent, or trade your personal information for marketing purposes.

2. How We Use Your Information

We use the information we collect to:  

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  • Match you with suitable designers, contractors, and suppliers

  • Coordinate and manage renovation projects

  • Provide customer service and support

  • Improve our services and user experience

  • Communicate updates, offers, or news (only with your consent)

  • Process cashback or reward claims

  • Ensure compliance with our legal obligations

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Policy or as required by law. You may request deletion of your data at any time (see Section 7).

6. Marketing Communications

If you’ve opted in, we may send you promotional messages about new features, updates, or special offers. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly.

7. Your Rights

You have the right to:  

 

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal or operational limits)

  • Withdraw consent to marketing communications

  • Lodge a complaint with the relevant privacy authority  

 

To exercise any of these rights, email us at: [Insert email address]

8. International Data Transfers

If you are located outside of Hong Kong, please note your information may be transferred to and processed in Hong Kong or other jurisdictions where our service providers operate. We ensure such transfers are lawful and protected.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:  

 

Zuoli

[Insert email]

[Insert company address]

[Optional phone number]

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