Question 1

How is Zuoli different from a traditional design firm or  contractor? Are you a design or construction company?

Accepted Answer

Zuoli is neither a design firm nor a contractor—we are an independent project management company that represents  only one party: you, the homeowner.

Traditional renovation companies often bundle services and  add hidden markups to maximize profits. In contrast, we separate the roles clearly:

• Your designer focuses on design. 
• Your contractor handles the build. 
• Zuoli oversees the entire process to ensure everything is done right, on time, and on budget.

We manage the renovation objectively, ensuring transparent pricing, quality workmanship, and no unnecessary spending.

Question 2

What does “project management” mean in the context of  home renovations? How is it different from a contractor or  designer’s project manager?

Accepted Answer

In most cases, “project management” in renovations just means coordination. But at Zuoli, it means full-spectrum oversight.

We provide end-to-end service that includes:

• Helping you choose the right designer based on your needs and budget 
• Reviewing quotations, managing timelines, and controlling costs 
• Overseeing construction with regular third-party inspections 
• Acting as your single point of accountability, so nothing gets missed

Designers and contractors may assign a “project manager,” but they represent their company’s interests. We represent yours.

Question 3

How do you select designers and contractors?

Accepted Answer

Designers
Unlike most matching platforms that recommend whoever pays them to be listed, we don’t take shortcuts—or commissions. 
We don’t limit you to who’s “on our roster.” Instead, we constantly research both established names and rising talents. 
Once we understand your style preferences and budget, we proactively reach out to designers who fit—not just creatively, but practically. Then we negotiate fair terms on your behalf, ensuring transparency from the start.

Contractors
We only work with experienced contractors who are willing to do things differently—and better.

The right candidate must:

• Accept our project management system and willing to adapt to the tools we use to work closely with our team 
• Agree to a surety bond to safeguard your project 
• Provide surveyor-level quotations with clear breakdowns and documentation 
• Have proven experience installing global branding imported custom products or specialized overseas products. 
• Be willing to focus purely on construction—stripping out the usual bundled profits by allowing third-party suppliers, designers, and inspectors to step in 
• Maintain an excellent track record in luxury residential projects 
• Have sufficient manpower and responsiveness to handle post-renovation support, which we consider just as important as the build itself

In short: we don’t just find people—we curate the best team possible for your specific project.

Question 4

If Zuoli doesn’t charge a management fee, how do you make  money? What’s the catch?

Accepted Answer

There’s no catch.

We earn by negotiating backend savings with contractors and 
suppliers—but unlike the traditional model, we split those 
savings with you.

That means:

• You pay no management fee 
• You benefit from expert oversight 
• And you enjoy real savings through smarter sourcing and tighter cost control

It’s a transparent, win-win model that aligns our incentives with yours.

Question 5

How do the savings work? Where does the money come  from?

Accepted Answer

We lower costs by cutting out middlemen and reducing hidden markups. Your savings come from:

• Direct sourcing of materials and furniture 
• Avoiding inflated design or build extras 
• Smarter supplier partnerships and purchasing strategies 
• Preventing rework and delays through early inspections

We share these savings with you—50/50—so your renovation costs less, without cutting corners.

Question 6

How involved is Zuoli during the project? What support do I  get?

Accepted Answer

We’re highly involved—often the most active party in your renovation.

As a Zuoli client, you get:

• Help selecting trusted designers and contractors 
• Review and negotiation of fees and quotations 
• Detailed project planning and scheduling 
• On-site progress tracking and updates 
• Third-party inspections at key stages 
• Fast response and issue resolution 
• Real-time communication through project management tools

We stay fully engaged from start to finish—so you don’t have to worry about a thing.

Question 7

How does Zuoli ensure construction quality and reliability?  Who does the inspections?

Accepted Answer

Our project managers are in constant contact with all parties and frequently visit the site. On top of that, we work with independent third-party inspectors—not those hired by the 
contractor.

These inspectors check key construction stages to catch problems early and ensure work is done to the agreed standards.

Combined with our daily tracking and transparent reporting, this gives you real protection and peace of mind.

Question 8

What if there are delays or problems during the  renovation?

Accepted Answer

Delays and surprises happen—but we’re built to handle them.

We:

• Identify risks early through proactive planning 
• Monitor day-to-day progress and performance 
• Intervene quickly if issues arise and adjust the plan 
• Offer alternative solutions or backup contractors if needed

Because we’re independent, we can respond fast and act in your best interest—with no hidden agenda.

Question 9

What happens after the renovation is completed?

Accepted Answer

You move into your dream home—and often find yourself looking back on the renovation journey with satisfaction.

And more often than not, we end up becoming friends.

That’s genuinely what happens with many of our past clients. 
Renovations can be stressful, but when done right, they become something more: 
a meaningful experience worth remembering.

Question 10

Why should I trust Zuoli with something as important as  my home?

Accepted Answer

Because Zuoli isn’t just another renovation company—we’re built differently, by design.

Our business model is one-of-a-kind. We willingly earn less so you can get more. We don’t rely on markups, hidden margins, or pushing unnecessary upgrades. Instead, we focus on 
protecting your budget and maximizing every dollar you spend.

Here’s what sets us apart:

• No hidden profits – We don’t overcharge or upsell. 
• Independent & transparent – We work for you, not for supplier kickbacks or contractor commissions. 
• Reliable, vetted partners – `We discover the best in the market.. 
• Proven systems – We use tools and processes that give you full visibility and keep the project moving smoothly.

In an industry full of guesswork, shortcuts, and vague promises—Zuoli brings clarity, structure, and accountability.

Of all the players in the renovation space, we may be the only one who physically stands by your side from start to finish, representing your interests every step of the way

Question 11

Do you accept any home renovation jobs?  Who’s behind Zuoli?

Accepted Answer

No—we don’t take on any home renovation project. And that’s intentional.

Zuoli was founded by a veteran architect, interior designer, and project manager with over 30 years of experience. After decades inside a system where too much of the client’s budget ended up in the wrong pockets, he knew something had to change. A dream home is far more achievable when your money actually goes into building it—not into unnecessary markups and hidden margins.

That’s why Zuoli exists: not to follow convention, but to challenge it. We’re here to raise the standard of home renovation—through honest advice, tight oversight, and a belief that good design and good value should never be a tradeoff.

Creating a truly beautiful, lasting home on budget takes more time, more planning, and more responsibility on our end. And truthfully, we earn less than we would under the typical “design & build” model, where speed and profit often come before quality.

But that’s a trade we’re proud to make—for the right kind of client.

We’re selective because we care. We only take on projects where the homeowner genuinely values great design, quality craftsmanship, and long-term satisfaction over just ticking a box or cutting costs. If your only goal is to “get it done cheap,” then Zuoli probably isn’t the right fit.

At Zuoli, we believe a beautiful home and exceptional value can absolutely co-exist—but only when neither is sacrificed.

Question 12

Can I still use Zuoli if I already have a designer or  contractor?

Accepted Answer

At this stage, no. 
Zuoli’s system is built to work independently, with no conflicts of interest.

When clients bring in their own designer or contractor, it limits our ability to manage cost, quality, and accountability. It also disrupts the streamlined process we’ve built to ensure fairness and transparency.

To deliver the full value of our model, we work only with professionals who adapt to our system—so we can enforce standards and protect your interests without compromise.

Question 13

Why work with international designers?

Accepted Answer

Appointing internationally acclaimed designers for local projects isn’t a new concept—Hong Kong’s top property developers have been doing it for years. It’s part of their not so secret formula to elevate a property’s appeal: pair global design talent with prestigious international brands, then package it all into a show flat that commands a premium price.

So why should homeowners consider doing the same?

First, choosing the right global designer adds real value to your property—just like a show flat does, but made for you. Second, authenticity matters. If a client wants a Classical 
Chinese interior, we’d rather bring in a skilled Chinese designer than a foreign designer that is unfamiliar with its heritage. The same goes for other styles—French country, Japanese Wabi-Sabi, Scandinavian minimalism. When the designer comes from the culture that created the style, the result is always more refined, thoughtful, and true to form.
 
Frankly, the last thing we want is another generic “Hong Kongstyle” home.

There’s also a strategic reason.

Many local designers are tied to supplier networks that pay them hidden commissions. That misalignment quietly erodes your budget—and your trust. By working with overseas designers who focus purely on design, we remove that conflict of interest. It puts the designer back in the role they belong: protecting your vision, not selling you products.

This level of access was once the domain of high-net-worth clients. 
Zuoli has made it accessible—without the luxury price tag.

We’ve built a platform and project management system that makes international collaboration smooth, transparent, and cost-effective. By helping you save in other areas—through direct sourcing, smart planning, and independent oversight—we free up your budget to invest where it matters most: in 	world-class design, by the right designer, for your home.